The hospital became the first one ever to win the Fire Starter Award from The Studer Group for a third time.
Baptist Easley CEO Roddey Gettys was excited about the award, but also about the hard work the award represents.
“It’s more than just winning an award,” Gettys said. “It’s about being the best.”
The Studer Group includes 800 health care facilities across the nation. The Fire Starter Award is given monthly to one of the member facilities.
The award is linked to measured improvements in clinical quality and areas such as in-patient, employee and physician satisfaction, as well as community involvement.
“Baptist Easley is humbled and extremely honored to be named the first ever three-time Firestarter of the Month and is especially grateful to Quint Studer, the coaches and associates — as well as the Studer Group healthcare partners — who have helped to guide us to purposeful worthwhile work that does make a difference everyday,” Gettys said.
In-patient satisfaction results consistently improved from the 44th percentile in 2001 to the 99th percentile in 2009. Employee satisfaction survey results have been maintained at or above the 96th percentile for the past three years.
In 2009, in recognition of these results, Baptist Easley was the only hospital in Press Ganey’s database of more than 10,000 hospitals to qualify for and receive the Partner of Choice Award for achieving patient, employee, and physician satisfaction scores all above the 90th percentile.
Baptist Easley also qualified for and received the Press Ganey Distinctive Workplace Award for achieving employee satisfaction above the 95th percentile for two consecutive years.
In striving to provide an exceptional environment for patients to receive care, employees to work and physicians to practice medicine, Baptist Easley has also witnessed an improvement in clinical quality outcomes. Quality outcome data through Appropriate Care Measures (ACM) have increased from 83 percent compliance in 2006 to better than 95 percent in 2009. Those measures for heart attacks are now at a 100 percent level.
Quint Studer, who flew to Easley to present the award, explained the meaning of the Fire Starter Award.
“In early civilizations, fire starters taught others how to keep the flame alive. If they were successful, the tribe lived. If they were not, the tribe died. It was that simple,” said Studer, author of “Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.”
Founded in 1958, Baptist Easley is a uniquely structured independent 501C-3 entity jointly owned by the State’s two largest healthcare systems; Palmetto Health and Greenville Hospital System.